Privacy Policy

PRIVACY POLICY – section 1

OUR CONTACT DETAILS:

Trustige Ltd, 4th Floor Portman House, 2 Portman Street, London W1H 6DU

Tel. no.: 0207 467 2100

info@trustige.co.uk

  1. TYPE OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

  • Personal identifiers including your full name, date of birth, address, and contact details such as email address and telephone numbers
  • Copies of personal identity documents which include photographs and copies of proof of address documents
  • National Insurance and Tax Identification Numbers
  • Financial information for example bank details and description of source of funds/wealth
  1. HOW AND WHY WE OBTAIN AND STORE YOUR PERSONAL INFORMATION

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To assist us in our client onboarding process
  • To provide our services to you and perform any other obligation in accordance with our engagement with you
  • To comply with our legal or regulatory obligations
  • For general administrative purposes
  • Any other reason will be compatible with the above listed purposes

We may also receive personal information indirectly, from the following sources in the following scenarios:

  • Where you have authorised a third party to share your personal information with us so that we may discuss our services with you and set up a services agreement.

We may share this information with:

  • Financial institutions for example when we are dealing with banking matters on your behalf
  • Registered Agents in offshore jurisdictions
  • Auditors engaged to provide services on your behalf
  • Law enforcement agencies
  • Other third parties, not mentioned above, where we are required by law, where it is necessary to maintain the relationship between us or where we have another legitimate interest in doing so.

Transferring personal data outside the UK

  • We may transfer your personal data outside of the UK in order to perform our contract with you.
  • Please be aware that not all third countries offer the same degree of protection as the UK and in particular email correspondence might be subject to surveillance, interception, or monitoring. We cannot accept responsibility for data security in third countries.
  • However, we will endeavour to put in place measures to protect your personal data by using password protection or encryption of email correspondence
  1. LAWFUL BASIS

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation.

We need to process your personal data to deliver a contractual service to you and/or because you have asked us to do something before entering into a contract (e.g. provide advice or a fee quote).

  • We have a legitimate interest.

We understand our responsibility to protect your interests.

We have checked that the processing is necessary to fulfil our engagement with you and regulatory requirements.

We only use your data in ways that you would reasonably expect.

  1. HOW WE STORE YOUR PERSONAL INFORMATION

All your information is stored electronically in secure and protected systems. Any original documents containing personal information are kept securely until the information has been transposed into an electronic format after which point the originals are shredded and destroyed.

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

We keep your personal information for the duration of our working relationship and for as long as is necessary to fulfil the purposes for which it was collected; upon termination of our relationship, we will keep your details on file for a period of five years as required by UK law; at the end of this period all your personal data will be deleted from our systems.

  1. YOUR DATA PROTECTION RIGHTS

Under data protection law, you have certain rights which include:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay a charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@trustige.co.uk, 020 74672100, or Trustige Ltd, 4th Floor Portman House, London W1H 6DU if you wish to make a request.

  1. HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at Trustige Ltd, 4th Floor Portman House, 2 Portman Street, London W1H 6DU or info@trustige.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Privacy Policy – section 2

  1. USE OF COOKIES

We also use cookies on our site for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site.

You may opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

  1. INFORMATION WE COLLECT

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. Information we collect in running and maintaining our website we may collect and process the following data about you:

i) We might collect and use information about your computer (such as your IP address, operating system and browser type) for system administration and reporting. This information that we collect is statistical data about your browsing history (includes traffic data, location data and other communication data) but does not identify any individual. For the same reasons, we may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

ii) Information provided voluntarily by you. For example, when you register.

iii) Information that you provide when you communicate with us by any means.

  1. HOW TRUSTIGE LTD USES YOUR INFORMATION

Trustige Limited may use your information (i) to provide you with personalised content; (ii) to process and respond to inquiries; (iii) for the purposes for which you provided the information; (iv) to improve the content and navigability of the Website; (v) to alert you to new features, special events, and service offerings including our newsletter; and (vi) to enforce the Terms of Use.

  1. INFORMATION SHARING WITH THIRD PARTIES

Trustige Limited may disclose your personally identifiable information to another entity (i) for purposes of outsourcing one or more of the functions or services described in the previous section; (ii) to confirm or update information provided by you; (iii) to inform you of events, information about our services, and other important information, or (iv) for other purposes disclosed at or before the time the information is collected.  If you tell us you wish to attend an event appearing on the Website, your name and organisation may appear on a list which we provide to other delegates at the event. Trustige Limited may also share your information when legally required to do so.

  1. HOW WE COLLECT INFORMATION

In addition to the methods described above, we and our service providers collect information using cookies, web beacons, pixel tags or similar digital marker technologies. These methods permit us to collect various types of information, including which pages you visit, which of our newsletter articles you clicked on, and other information. We and our service providers use this information to monitor and improve our Website and to show you advertisements about Trustige Limited when you visit other sites. For more details on how we use cookies, see our Cookie Policy. For general guidance on cookies, please visit: http://www.allaboutcookies.org

  1. HOW WE PROTECT INFORMATION

Trustige Limited attempts to protect against the loss, misuse and alteration of your personal information. Trustige Limited has implemented reasonable administrative, technical and physical measures to protect your personal information.

  1. HOW YOU CAN VIEW OR UPDATE YOUR PERSONAL DATA

You have control over your personally identifiable and other personal information. You may request to update your information by contacting us  or at: info@trustige.co.uk. We will use reasonable efforts to process any change you make within a reasonable time frame, subject to Trustige Limited’s internal reporting and retention policies and all applicable legal obligations.

  1. OPTING OUT

If you prefer not to receive any further communications, please email us at: info@trustige.co.uk and put in the subject line “subscriber removal”.

If you no longer use wish to use our Website and also wish to have your data erased, please email us at: info@trustige.co.uk and put in the subject line “subscriber removal and data erasure request”.

  1. CHANGES TO THIS POLICY AND EFFECTIVE DATE

From time to time, we may change this Policy. Changes to this Policy are effective as of the Effective Date stated below, and indicates the last time this Policy was revised or materially changed. Your continued use of the Website indicates your consent to the changes to this Policy.

  1. LINKS

The Website may contain links to third-party websites. Trustige Limited is not responsible for the privacy practices or the content of such websites.

  1. STORING YOUR PERSONAL DATA

We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

**Last updated on 30.12.2023** 

We use cookies and similar technologies on our website and process your personal data (e.g. IP address), for example, to personalize content and ads, to integrate media from third-party providers or to analyze traffic on our website. Data processing may also happen as a result of cookies being set. We share this data with third parties that we name in the privacy settings.

The data processing may take place with your consent or on the basis of a legitimate interest, which you can object to in the privacy settings. You have the right not to consent and to change or revoke your consent at a later time. For more information on the use of your data, please visit our Privacy Policy.